About This Policy
VitaPlush ("we", "us", "our") is a global healthcare facilitation and wellness coordination company. This Privacy Policy explains how we collect, use, store, and share your personal and medical information when you use our services — including when you submit a consultation request through our website.
Because we serve patients from the United Kingdom, European Union, Australia, India, and other jurisdictions, our practices are designed to align with the requirements of multiple privacy frameworks:
What Information We Collect
We collect the following categories of information when you submit a consultation request:
- Identity data: First name, last name
- Contact data: Email address, phone number, country of residence
- Health data (special category): Treatment area of interest, medical description, reports or documents you voluntarily share
Health data is classified as "special category" personal data under UK/EU GDPR (Article 9). We process it only on the basis of your explicit consent, as described in the Privacy Notice above.
How We Use Your Information
- To review your medical case and provide recommendations
- To match you with appropriate specialist hospitals and doctors in Kerala
- To provide indicative treatment cost estimates
- To facilitate visa guidance, travel logistics, and accommodation arrangements
- To communicate with you about your case via email, phone, or WhatsApp
- To share relevant medical details with your selected hospital or physician, with your consent
- To follow up post-treatment and provide telemedicine coordination
Who We Share Your Information With
Your information may be shared with:
- JCI and NABH accredited partner hospitals in Kerala
- Treating physicians and specialists relevant to your case
- Diagnostic laboratories, as required for your treatment
- Insurance providers where applicable
- Visa and travel coordination partners
- Accommodation and logistics providers
All sharing is done solely for the purpose of arranging your medical care. We do not sell, rent, or trade your personal data to third parties for marketing purposes.
International Data Transfers
Your information may be transferred to India and other countries where our partner hospitals and service providers are located. These transfers are necessary to provide the services you have requested. We take appropriate safeguards to ensure your data receives an equivalent level of protection.
How Long We Retain Your Data
We retain your personal information for as long as necessary to deliver the services requested and to comply with applicable legal obligations. If you do not proceed with a treatment after initial consultation, your data will be deleted or anonymised within 12 months of your last interaction with us, unless you request earlier deletion.
Your Rights
Depending on your jurisdiction, you may have the following rights:
- Right of access — to request a copy of the data we hold about you
- Right to rectification — to correct inaccurate or incomplete data
- Right to erasure — to request deletion of your personal data
- Right to restrict processing — in certain circumstances
- Right to data portability — to receive your data in a portable format
- Right to withdraw consent — at any time, without affecting the lawfulness of processing before withdrawal
- Right to lodge a complaint — with your local data protection authority (e.g. ICO in the UK, OAIC in Australia)
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include encrypted data transmission (HTTPS), access controls, and secure data storage practices.
Contact Us
For any questions about this Privacy Policy, to exercise your rights, or to withdraw consent, please contact us:
+91 9036513009 (India) | +44 7404163522 (UK) | +61 423975060 (Australia)
VitaPlush Healthcare Facilitation · Kerala, India